FAQ

Below you will find the answers to the question we ge most frequently, hope it can help you! If not, you are most welcome to contact us at info@copperhill.se

What are your opening hours?

see our opening hours here

How late can I cancel my room?

See our cancellation policy here

When is breakfast served?

See our opening hours here.

Do you have to book a table in the restaurant?

To be guaranteed a table, we recommend that you book a table in advance (for dinner only). Book your table here or email us at info@copperhill.se and we will help you. If there are no tables in the restaurant, you can order from the lobby menu and sit in one of our lounges

When can I check in?

Check-in is guaranteed from 15:00

Is it possible to check out later than 10.00?

This is usually possible at a cost of 250 SEK/hour. You can also leave your luggage in the luggage room and stay at the hotel in the restaurant/spa etc. after you have checked out.

When are children allowed to visit spa?

They vary depending on the season, read more here

How much does it cost to enter the spa?

Staying guests: free until 13.00, after that 125 SEK/adult, 60 SEK/child

External guests: Varies depending on the season and time of day, see information here

What is included in the room rate?

Breakfast and access to the gym are always included, we also have packages that include dinner and spa.

Do you have parking/garage?

We have an outdoor car park where hotel guests stand free of charge if the car is registered at Aimopark (there is a station for registration at reception) We also have a warm garage, where all guests pay according to instructions from Aimopark.

How far is it to Åre village?

From the hotel it is 9km. to Åre village. When the lifts in Björnen are operated, you can get to the village on skis, otherwise it takes about 13 minutes by car/taxi.

Do you offer room service?

Yes, during afternoon/evening, information is available in the rooms

Is there ski storage at the hotel?

Yes, each room has its own ski locker that is unlocked with the room key, there are also boot warmers in the lockers.

Where can I rent skis?

Skis are booked via Skistar before arrival and can be picked up at the Skistar Shop at the hotel.

Do the rooms have a balcony?

All rooms except Steel, Bronze & Bronze large have a balcony or patio

Can I bring pets?

Yes! We have a number of rooms where pets are allowed, these must be booked via info@copperhill.se or +47 647 143 00. Dogs are not allowed in the restaurant, but you can bring them to the Fireside.

What is Copperkids?

In our downstairs lounge we have a room with crafts, games, fancy dress and other things for the little ones. During certain holidays, we open up one of our conference rooms for games and play that require a little more space. Outside Copperkids, ping pong and pool are available for the older ones.

Can I order VIP to a room?

Of course! See our VIP menu here and order via info@copperhill .se

Is there a gym on site?

Yes, on the lower level there is a gym

Do you have laundury service

Yes, hand them in at reception, 350SEK per bag. No dry cleaning

Do you accept cash?

No, we're cash-free.

Do you have free WIFI?

Yes, you will receive the code at check-in

Do I get Strawberry Club points when staying with you?

Yes, be sure to show your card at check-in and we will register your points.

Why do room rates vary?

Room rates vary depending on the season and day of the week. It is simply supply and demand that determine!

I don't ski and I don't like to hike, what can I do in Åre ?

There are lots of things to do for you! Ask our staff for tips or visits Åre Destination's homepage here